Frequently Asked Questions (FAQs)

Talk to us at hello@shopgiftgood.com, on live chat or WhatsApp us if you need assistance. We’re online from 10AM – 9PM, Monday – Sunday (excluding Public Holidays).

You can also view the list of frequently asked questions below for quick information on our offerings.

Orders

We keep it simple, so you can send affordable, thoughtful gift boxes to your loved ones for any reason.

You can choose to customise your own gift box or pick a pre-curated gift set.

Build Your Own Gift Box:
You know your loved ones best. Have full freedom to customise gift items that go inside your gift box to fit your preferences and budget.

Curated Gift Box:
Don't know where to start? Pick a ready-to-order curated gift box or snack bouquets, handpicked by our team of gifting experts for all life's occasions.

Want to get something for yourself on our online gift store? Shop for self conveniently and easily at Good Market.

Good Market orders will be packed in fuss-free packaging including basic boxes, cartons, and recycled packaging.

There's no discount for first order.

However, we offer 10% discount for your next order when you subscribe to our newsletter.

Interested? Talk to our team via email, live chat, or WhatsApp Business for assistance.

After you have checked out and successfully made payment, you will automatically receive an order confirmation email and/or a SMS notification that will acknowledge your order and its details, depending on your indicated contact detail for the order.

For emails, they may sometimes land in your spam folder so be sure to double check there.

If you did not receive our order confirmation email/SMS, kindly email us at hello@shopgiftgood.com and we'll get you sorted out!

Yes, you can place an advance order for a specific date in the future by choosing your Preferred Delivery Date at Cart page.

If you encounter any issue, contact our team via email, WhatsApp or Live Chat for assistance.

Under Sender's Contact information and Billing Address: 
Indicate your phone number and email address to receive order updates. We and/or our delivery partner will also reach out to you if we need assistance with delivery matters (eg, if your recipient is not contactable).

Under Recipient's Shipping address:

Include your recipient's shipping address and local contact number. This is so that our delivery agent can reach your recipient if they need help getting the order delivered (e.g. condo's intercom is not working or if the security guard is denying access, etc).

Let us know the new address details as soon as possible. If your order hasn't been dispatched, we can make the changes happen 😊

Your secret is safe with us! There is no billing information or prices listed on it.

Each gift order comes with a complimentary message card. This is applicable for both Build Your Gift Box and a Curated Gift Box.

Remember to sign off your name in your message so the recipient will know that the gift box is from you.

Other than the message card, we don't indicate the sender's name at another place.

We accept major credit or debit cards like Visa, MasterCard, American Express, and etc.

You may also complete your purchases via express payment methods like Shop Pay, Apple Pay, and Google Pay.

We get it — plan changes sometimes. If your order hasn't been processed and dispatched, we will assist you to cancel the order and offer you a full refund.

Kindly email us at hello@shopgiftgood.com for assistance!

Delivery

We are closed on Diwali, Monday 24 Oct 2022.

We're open on Saturday - Sunday prior to Diwali, 22 - 23 Oct 2022, for your last-minute gift delivery needs.

Plan your order early as we only have limited delivery slots available.

Yes, we do. When you place an order before 11AM, we can arrange for delivery on the same day.

We deliver from Monday - Sunday, between 11AM - 9PM for home addresses, and between 11AM - 6PM for office addresses. 

There are no deliveries on Public Holidays in Singapore. 

The delivery fee is SGD10. 

Enjoy free delivery for orders with min spend. of SG75.

Our standard delivery timing is Monday - Sunday, 11AM - 9PM for home addresses. However, we usually complete all of our deliveries by 6PM or earlier.

For office addresses, we will deliver between 11AM - 6PM.

There are no deliveries on Public Holidays in Singapore.

Once your order is ready for dispatch and we're searching for a delivery agent, you will receive an email or SMS notification from us with the option to track your delivery status. 

Unfortunately, we are unable to guarantee delivery at a specific time.

However, you can contact our team and we will try our best to assist where we can.

Your recipient will receive automated notifications via SMS and/or WhatsApp when the delivery agent has collected the gift box and is on the way. The recipient will also receive a notification when the delivery agent indicated that the delivery has been delivered.

If you & your recipient encounter any issues with the delivery, rest assured we're here for you. Contact us and we'll be on it soonest.

If the delivery agent is allowed access to the building, the order will be left at your recipient's doorstep.

However, if the delivery agent is denied access to the building (which is very common in condos), he or she may try to reach your recipient via the phone number you provided. If your recipient is not reachable, we will try to reach out to you for assistance. When both you and your recipient are not contactable, the delivery will be marked as failed.

When the first delivery is failed, kindly note that there will be a redelivery fee of $10 for each subsequent attempt. Our team will reach out to you to confirm the arrangement before proceeding with the second attempt.

Yes, you now can opt for free Self-Collection at our office at the following address:

100 Eunos Ave 7, #01-01, Singapore 409572

Once you place your order, kindly reach out to our team at hello@shopgiftgood.com, Live Chat or WhatsApp us to arrange for collection time.

We are unable to deliver to P.O boxes, army camps, ports (such as airports, terminal ports, shipyards, etc), as well as outlying islands (such as Khusu Island, St.John's Island, Pulau Ubin, etc). 

If you're not sure if your delivery zone is restricted, kindly email us at hello@shopgiftgood.com, Live Chat, or WhatsApp us to confirm.

Corporate Gifting & Bulk Orders

Thank you for thinking of us. Do drop our team an email with your requirements and contact number at corporate@shopgiftgood.com or WhatsApp Business at +659825695. We will reach out to assist you soonest.

Definitely, we do. Work with us to curate the best "Thank you, you rock!" care package for your team, business partners, or clients. 

Email us at corporate@shopgiftgood.com or WhatsApp us at +6598256950 for consultation.

Yes, we can. 

For every shipping/delivery in the APAC region outside of Singapore, the overseas shipping/delivery fee is usually ranging from $20-$60 per address depending on the location.

Do reach out to our team via corporate@shopgiftgood.com or WhatsApp Business for further assistance.

Yes, we do.

Yes, a well-stocked office pantry is a must to keep your team happy. 

Wanna delight your team with healthy, not-so-common snacks and drinks from brands that do good? You're at the right place 😉.

Email us your requirements via corporate@shopgiftgood.com or WhatsApp Business +6598256950 for assistance.

Issues, Feedback & Suggestions

Simply reach out to us via hello@shopgiftgood.comWhatsApp or live chat if you need any help.

We're working with a very small team so please be patient with us. Rest assured that we will always do our best to reply you as soon as we can! 😊

Oh no! Please email us at hello@shopgiftgood.com as soon as possible. We'll check in with our delivery partner and investigate soonest.

Oh no! Please email us at hello@shopgiftgood.com within 7 days from the delivery date with details and supporting photos. We'll make it right for you and get things sorted out as soon as possible.

Thank you for helping us to make GiftGood better. Drop us an email at hello@shopgiftgood.com. We can't wait to hear from you!

We're always on the lookout for great brands/products from Asia.

Drop us an email at hello@shopgiftgood.com to let us know about the brands/products you want to see on GiftGood and why you love them.

General Information

GiftGood is a multi-brand online platform that helps you and your team in Singapore order the best snacks, drinks, wellness and lifestyle products from SEA & beyond.

We curate, feature, and support brands that are dedicated to making quality products as well as creating positive, lasting impacts.

Whether it's a snack box for yourself, a surprise gift box for your loved one, a care package for your colleague, or office pantry solutions for your team — we hope to deliver happiness and make good things happen one good box at a time. And we do it fast!