Frequently Asked Questions (FAQs)

Contact us at hello@shopgiftgood.com or via live chat or WhatsApp for assistance.

Our online support is available from 10AM - 6PM, Monday - Sunday. Our small team will do their best to respond promptly 😊. You can also check our FAQs below for quick answers to commonly asked questions.

If you're unsure about the gift delivery schedule in Singapore, refer to the Calendar on the Cart page. Closed dates will be blocked to prevent selection.

Special Closure in May:

  • Wednesday, 22 May: Vesak Day (PH)
  • Saturday, 25 May: Our team on a short break
  • Sunday, 26 May: Our team on a short break

Orders

About Curated Gift Box & Hamper

Our Curated Gift Boxes & Hampers are handpicked by our team of gifting experts for different life occasions and gifting reasons. They are designed for a fuss-free gift-giving experience that is still thoughtful and delightful for your recipients.

Step 1:
Choose a ready gift set that fits your requirements with multiple useful filters such as Occasions and Reasons, Recipient Types, Hamper Types, and Budget Range.

Step 2:
Select an existing card design (complimentary) or upload your own design (extra charge).

Add your message, Add to Cart, and Check out.

About Build Your GiftGood Box

Unlike Ready Curated Gift Boxes, Build Your GiftGood Box allows you to create a personalised gift box filled with things they love. Follow the simple steps below to create your very own gift box!

Step 1: Select your gift box base including fillers, ribbon, box sticker and your message card. You can opt for a basic or premium box base. Don't worry about the size—we'll choose the appropriate size to fit all of your goodies!

Note: If no basic or premium gift packaging is selected, we will pack your order in polymailers or recycled boxes.

Step 2: Browse through our wide selection of products and pick up to 20 items to include in your gift box. You can use the Collections, Search Bar, Dietary/Value filter, and Price sort to find items that suit your preferences.

Step 3: Review the box content summary. Once you're happy with your selection, proceed to select your preferred delivery date, time slot, and check out.

We hope this helps you in creating a thoughtful and unique gift box for your loved ones!

About Digital Gift Card

Unsure what gift to send? You can send a gift card instantly or schedule your surprise on your preferred date.

Step 1: Select Gift Card value

Step 2: Tick "I want to send this as a gift"

Step 3: Fill in your recipient's email, name, and add your message

Step 4: Select the date you prefer. Your gift card will be emailed to your recipient on the selected date.

About GiftGood Plus

GiftGood Plus is our gifting marketplace featuring great gift choices from up-and-coming local brands that we love.

In the GiftGood Plus collection, you can find handpicked quality products from GiftGood Plus verified local partners. These items listed are with all-in prices. The delivery will be carried out by GiftGood Plus partners.

In GiftGood Plus Singapore, we currently feature fabulous selection of potted plants, preserved/artificial flower arrangements, cakes and brownies, coffee gear, drinkware accessories, and more from verified local partners. We are also working hard to bring onboard more popular products such as fresh flower bouquets and made-to-order products.

Depending on the products, same-day, next-day or specified-date delivery are available in Singapore.

Send gifts overseas via GiftGood Plus:
Beyond Singapore, we're also delivering gifts via verified local partners in India, Indonesia, and Vietnam.

Finding a gift in APAC region is not an easy feat especially with language barriers and online payment method availability. With GiftGood Plus, we aspire to help you send great gifts anywhere within APAC easily while supporting up-and-coming local brands.

You can expect your gift to be delivered within 2-7 days in India, Indonesia, and Vietnam

Which payment methods do you accept?

We accept major credit or debit cards such as Visa, MasterCard, and American Express.

You may also complete your purchases via express payment methods like Shop Pay, Apple Pay, Google Pay, and PayPal.

Important Note:
If you choose to check out with express payment methods such as Shop Pay, Apple Pay, or Google Pay, do make sure to select the correct delivery address. For these payment methods, the default delivery address will usually be your home address for your other online purchases. Do make sure to check and update before making payment.

How can I order multiple gifts for multiple locations?

Each order allows you to input only one delivery address. Thus, if you need to ship multiple gift boxes to various recipients at various locations, kindly place a new order for each location.

For more than 10 delivery addresses, you can reach out to our Corporate Gifting team for assistance at corporate@shopgiftgood.com.

How do I know if my order has been confirmed?

Once your payment is successful, you will be led to a web page with your order number and order summary. When you reach this page, it means your order has been confirmed.

To receive an order confirmation email, you should indicate your email address in the Sender's Information section.

After you have successfully made the payment, you will automatically receive an order confirmation email that will include your order summary. Email updates sometimes land in your spam folder so be sure to double-check your spam!

If you did not receive our order confirmation email, don't hesitate to reach out to us for assistance.

Can I place an advance order to be delivered on a specific date, and not for same-day delivery?

Yes, for gift delivery in Singapore, you can place an advance order for a specific date in the future by choosing your Preferred Delivery Date on the Cart page.

For overseas gift delivery in APAC, we don't offer specified date delivery option at the moment.

If you encounter any issues, don't hesitate to reach out to us for assistance.

How should I input the recipient's contact details and my details?

Under Sender's Contact information:
Indicate your email address to receive order & delivery status updates.

Under Recipient's Shipping Address:
Include your recipient's name, delivery address, and local mobile number. This is so that our delivery agent can reach your recipient if they need help getting the order delivered (e.g. condo's intercom is not working or if the security guard is denying access, etc).

Under Billing Address:
By default, the billing address will be kept the same as your shipping address unless you choose to input a different address during the Check-out process.

I provide the wrong delivery address for my order. Can I request to update the delivery address?

If you need to change the delivery address for your order, please contact us immediately.

If your order has not yet been dispatched, we will assist you with updating the address.

I provided the wrong billing address for my order. Can I request to update the billing address?

Unfortunately, due to security reasons, we are unable to edit the billing address after payment has been completed. However, be rest assured that your recipient would not receive a receipt for your order.

How can I get a receipt of the order for my claim?

By default, you will only receive email notifications regarding your order status & details. If you need an e-receipt for your order to submit a work claim, please don't hesitate to reach out to us for assistance.

My order is a gift, so can you please leave out the receipt?

Your secret is safe with us! We do not place a receipt in our gift boxes. Only the registered sender's email will receive an email confirmation of the order.

Will my recipient know that I am their gift sender?

For each Build Your GiftGood Box or Curated Gift Box purchase, you can select our complimentary message card in collaboration with Mad Roaster or choose other greeting card options at SGD 3/card.

Remember to sign off your name in your message so the recipient will know that the gift box is from you.

Other than the message card, we don't indicate the sender's name in other places.

Can I cancel my order and request for a refund?

We get it — plan changes sometimes. If your order hasn't been processed and dispatched, we will assist you to cancel the order and offer you a refund after minus off SGD2 admin fee.

Kindly email us at hello@shopgiftgood.com for assistance!

Is there any promotion for first-time orders?

We don't offer discounts for first-time orders.

We run clearance sales on selected products sometimes. Check out the available sales items here.

Does GiftGood have a reward program in place?

Our rewards program is called The Good Points.

For every SGD1 spent on GiftGood, you will receive 1 Good Point. You will be able to redeem a SGD5 discount voucher for every 100 points you accumulate.

When you refer a friend, both you and your friend will enjoy SGD 5 off your next order.

To join our reward program, simply click on the "Good Points" pop-up at the bottom-left corner of our website to create an account. Once you're signed in, you can click on the "Good Points" pop-up to view your point status and available discounts you can redeem.

Delivery

How much is the delivery fee?

Delivery Fee:

  • Express 4-Hour Delivery: SGD15
  • Standard Delivery: SGD10

Enjoy FREE delivery for gift orders above SGD89.

For urgent orders, you can opt for a fixed surcharge of SGD25 for Priority 2-Hour Delivery.

Enjoy FREE delivery for all GiftGood Plus orders.

Select your preferred delivery date at Cart page.

What's your order cut-off time for same-day delivery?

For same-day gift delivery in Singapore, you will need to place an order by 6pm for same-day delivery Mon-Sat, 4pm for Sun, 7 days a week across Singapore.

How to opt for same-day gift delivery:

  • On the Cart page: Select today's date & your preferred Delivery Timeslot
  • At the Check-out page: Select your preferred Delivery Method

*Note: For GiftGood Plus orders, please check the delivery timing under the product listing info.

What time will my order arrive?

You can select the delivery date at Cart page.

For Standard Delivery:
Delivery will be done any time between 10am - 10pm on your selected delivery date.

For 4-Hour Express Delivery:
You can select timeslot at the Cart page. Your order will be delivered during your selected 4-hour timeslot*.

  • 10 am to 2 pm
  • 12 pm to 4pm
  • 2 pm to 6 pm
  • 4 pm to 8 pm
  • 8pm to 11.59pm

For 2-Hour Priority Delivery (Surcharge applied):

You can select timeslot at applicable Product Listings. Your order will be delivered during your selected 2-hour timeslot*.

  • 10 am to 12 pm
  • 11 am to 1 pm
  • 12 pm to 2 pm
  • 1 pm to 3 pm
  • 2 pm to 4 pm
  • 3 pm to 5 pm
  • 4 pm to 6 pm
  • 5 pm to 7 pm
  • 6 pm to 8 pm


*Note: Timeslot selection is not applicable to GiftGood Plus products that are delivered by GiftGood Plus local partners.

Do you offer delivery during weekends?

Yes, we deliver Mon-Sun, 7 days a week.

We're closed on Public Holidays in Singapore.

Do you offer late-night delivery?

Yes, we do.

When you opt for our 4-hour Express Delivery service, you can select the late night delivery slot 8pm - 11.59pm. Your order will be delivered within this timeslot.

How do I track my delivery?

Once your order is ready for dispatch and we have booked the delivery service, you will receive an email notification with the tracking link for your order. You may click on the link to check the status of the delivery.

Do make sure to include your email address in your order to receive delivery status notifications.

*Note: Not applicable to GiftGood Plus orders as our partners usually use their in-house delivery fleet.

Can you deliver at a specific time?

We offer 2-Hour Priority Delivery service during our operating hours with applicable surcharge.

Priority 2-Hour Surcharge: +SGD25

How it works:

  • Select Priority 2-Hour Surcharge at Check-out
  • We will prepare your order within 30 mins during operating hours (or the earliest time the next working day)
  • We will deliver your order within 2 hours after your order is ready for dispatch

If you have any questions, please don't hesitate to reach out to our team for assistance.

Will the delivery agent contact my recipient?

Your recipient may receive automated notifications via SMS and/or WhatsApp when the delivery agent is heading to the delivery location. Should there be any issues during the delivery, the delivery agent and our team will contact your recipient for assistance (e.g. unable to enter the building, confirm address details in case of wrong info provided, etc.)

On our end, we will drop your recipient a Whatsapp message once the order has been successfully delivered based on our tracking.

If you & your recipient encounter any issues with the delivery, rest assured we're here for you. Contact us and we'll be on it soonest.

What happens if my recipient is not home at the time of the delivery?

If the delivery agent is allowed access to the building, the order will be left at your recipient's doorstep.

However, if the delivery agent is denied access to the building (which is very common in condos), he or she may try to reach your recipient via the phone number you provided. If your recipient is not reachable, we will try to reach out to you for assistance. When both you and your recipient are not contactable, the delivery will be marked as failed.

When the first delivery is failed, kindly note that there will be a redelivery fee of $20 for each subsequent attempt. Our team will reach out to you to confirm the arrangement before proceeding with the second attempt.

Is there anything I should take note of when sending a gift to hospital?

Please ensure you have the most up-to-date information about the recipient as our delivery riders will require accurate details to successfully deliver the gift.

Kindly provide the recipient's full name as stated on their NRIC (or relevant identification), along with the Block, Ward, Room, and Bed Number where applicable.

Additionally, please include the recipient's local mobile number to facilitate smooth delivery.

Is there anything I should take note of when sending a gift to hotel?

Please make sure to include the full name of the recipient as per the hotel booking.

It will be very helpful to also indicate their room number, if available, to facilitate smooth coordination with the hotel's concierge.

Can I self-collect my order?

Yes, you now can opt for free Self-Collection at our office at the following address:

100 Eunos Ave 7, #01-01, Singapore 409572

Self-Collection Timing: (By Appointment only)

  • Mon - Fri: 11am - 6pm
  • Sat-Sun: 10am - 2:30pm
  • Closed on Public Holidays

Once you place your order, kindly reach out to our team to arrange a suitable collection time and date for your order.

Restricted areas in Singapore that we cannot deliver to

We are unable to deliver to P.O boxes, army camps, ports (such as airports, terminal ports, shipyards, etc), as well as outlying islands (such as Kusu Island, St.John's Island, Pulau Ubin, etc).

If you're not sure if your delivery zone is restricted, kindly email us at hello@shopgiftgood.com, Live Chat, or WhatsApp us to confirm.

Corporate Gifting & Bulk Orders

Who should I contact for corporate/bulk order?

For corporate gift orders, you can choose to leave your details in the form here.

You can also contact us at corporate@shopgiftgood.com or Whatsapp us at +65 9825 6950.

Do you offer custom gift boxes and care packages for companies?

Yes, we do. Work with us to curate the best care packages and gift boxes for your team, business partners, or clients for any occasion!

View our corporate gift boxes and care package offering here.

Email us at corporate@shopgiftgood.com for further enquiry!

On-demand personalisation & customisation (SG Only)

We offer the choice to customise & print your branded A6 message card and your personalised photo frame on-demand.

Simply upload your design and add to Cart together with your preferred gift sets and hampers.

This is a popular choice for customers who want to add a personal touch to their gifts, or companies who look to engage team members or business partners when it matters — birthday, welcome, farewell, work anniversary, sales prospecting.

Why should I make custom swag & branded gifts with GiftGood?

Here are the 3 key reasons why our corporate clients choose us to help them create custom swag kits & branded gift sets:

  • Stand out with unique eco-friendly & sustainable corporate swag & gifts (though we do carry other standard custom products)
  • Enjoy fast support
  • Save the hassle of regional coordination

Recommended budget per pax for custom gift sets & swag kits

We work with a wide range of budget. A reasonable starting budget for a swag kit / branded gift set would be SGD50 per pax (excluding delivery/shipping fee).

Instead of ordering gift boxes & swag kits, can I place a bulk order for individual items?

Yes, you can bulk order individual products.

For custom corporate gifts & swag, check out what we offer here.

If you need any assistance, don't hesitate to reach us at corporate@shopgiftgood.com or WhatsApp Business +6598256950.

I want to add on some company merchandise/swag in the gift set. Can you assemble our gift sets and deliver on our behalf?

Yes, we can!

If you already have your own company merchandise ready, simply send it to our warehouse.

We can assist to assemble your gift sets and deliver them to your recipient's doorstep.

Do reach out to our team at corporate@shopgiftgood.com to discuss your requirements.

Can you help to source for products that are currently not on your platform?

Yes, we do help with custom sourcing of products which you require for your gifting campaigns.

Do reach out to our team at corporate@shopgiftgood.com to discuss your requirements.

Can you coordinate overseas shipping to our remote team members or sales prospecting outside of Singapore?

Yes, we can!

For order shipped outside of Singapore, the shipping fee varies per address depending on the location as well as your gift set / swag kit content. There may also be other surcharges and taxes, depending on the gifts you're sending.

We know that the uncertainties are not ideal. That's why our team will work closely with you to provide an estimate of the potential fees you may incur based on the content of your kit as well as the shipping destination.

Do reach out to our team at corporate@shopgiftgood.com to discuss your requirements.

If I do not require all my gift sets/hampers to be delivered at once, can I store them with you for future deliveries?

Yes, we can store your gift sets/hampers and swag boxes on your behalf, and assist to deliver them whenever you require.

This is perfect for occasions such as birthdays, new hire onboarding etc.

Do reach out to our team at corporate@shopgiftgood.com to discuss your requirements.

Is GiftGood registered on Vendors@Gov and GeBiz?

Yes, we are.

We're registered under the following details:
Company Name: GiftGood Pte. Ltd.
UEN: 202139269W

Issues & General Feedback

My recipient didn't receive the gift. What should I do?

Oh no! Please email us at hello@shopgiftgood.com as soon as possible. We'll check in with our delivery partner and resolve the issue soonest.

My recipient received wrong/damaged products. What should I do?

We're so sorry to hear that! Please email us at hello@shopgiftgood.com within 7 days from the delivery date with details and supporting photos. We'll make it right for you and get things sorted out as soon as possible.

I have a suggestion for improvements. How should I share them?

Thank you for helping us to make GiftGood better. Drop us an email at hello@shopgiftgood.com or help us fill in the survey form here.

We can't wait to hear from you!

I love what GiftGood does. Where can I leave my review?

Thank you for your support! We greatly appreciate it. If you could take a moment to leave a review on our Google Reviews page, it would mean the world to us. You can leave your Google review here.

Your feedback is valuable to us and helps us improve our services. Thank you once again for your support!

General Information

About GiftGood?

GiftGood is a Singapore-based online gift delivery company that helps you send quality and unique gifts to loved ones, colleagues, and business partners easily.

Responsibly sourced mainly from proudly Asian, impact-driven, and women-led brands, we bring together a carefully curated collection of over 300 quality products in one place so you can customise your gift box the way you want.

We believe gifting should be easy, fun, and delightful for you and those you care about. At the same time, gifting can also bring positive changes by supporting meaningful local and regional businesses.

Whether it's a surprise gift box for your loved one, a get-well-soon care package for your colleague, or corporate gifting solutions for your team — we are here to make it happen, fast and thoughtfully.

I want to nominate a brand/product for GiftGood. How should I do it?

We're always on the lookout for great brands/products from Asia.


Drop us an email at hello@shopgiftgood.com to let us know about the brands/products you want to see on GiftGood and why you love them.